PKRSlots Privacy Policy — How We Protect Your Data

01 Who We Are

PKRSlots ("we", "us", "the Platform") operates the online casino and sports betting website at pkrslots.onl. This Privacy Policy applies to all data collected from players and visitors through the PKRSlots website, including the casino, sports betting, game lobby, VIP programme and promotions sections.

By creating a PKRSlots account or using the platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and use of your personal data as described herein. This policy should be read alongside our Terms and Conditions and Responsible Gaming guidelines.

02 What Data We Collect

PKRSlots collects personal data that is necessary to provide the platform and comply with standard operational and security requirements. The categories of data we collect include:

We only collect data that is relevant and necessary for the stated purposes. We do not collect sensitive data categories such as biometric data, health records or political opinions.

03 How We Collect Your Data

PKRSlots collects personal data through the following means:

• Direct input: When you register an account, complete identity verification, deposit funds or contact support, you provide data directly to us.
• Automated collection: When you browse or use the platform, our servers automatically collect technical data including your IP address, device identifiers, browser type and session activity. This happens through standard web server logs and analytics tools.
• Cookies and similar technologies: We use cookies, pixel tags and local storage to maintain session state, remember your preferences and measure platform usage. See Section 8 for full details.
• Payment processors: When you deposit or withdraw via JazzCash, Easypaisa, Raast or bank transfer, the relevant payment provider shares transaction confirmation data with us so we can credit or debit your PKRSlots account.
• Verification services: If we use a third-party identity verification service to confirm your documents, that service may provide us with a verification result and a confidence score associated with your submitted documentation.

04 How We Use Your Data

We use the personal data we collect for the following purposes:

• Account management: Creating and maintaining your PKRSlots account, processing login requests and keeping your account secure.
• Transaction processing: Handling PKR deposits and withdrawals through JazzCash, Easypaisa, Raast, bank transfer and cards; crediting winnings and applying bonuses to your account.
• Identity verification: Confirming your age and identity as required before processing withdrawal requests or when account activity triggers a review.
• Platform personalisation: Tailoring the game lobby, sports betting markets and promotions to your activity and preferences — for example, surfacing cricket and PSL betting offers during major tournaments.
• Responsible gaming: Monitoring session patterns to power deposit limit tools, cooling-off periods and self-exclusion features available through your account settings.
• Fraud and security: Detecting suspicious login attempts, unusual betting patterns and potential account sharing or multi-account violations.
• Marketing communications: Where you have opted in, sending you promotional emails or SMS notifications about bonuses, new games and sports betting offers. You can opt out at any time.
• Platform improvement: Analysing aggregated usage data to improve the platform, fix bugs and plan new features.
• Legal and compliance obligations: Retaining records as required for financial record-keeping, fraud reporting and dispute resolution.

05 Legal Basis for Processing

PKRSlots processes your personal data on one or more of the following legal bases depending on the specific processing activity:

• Contract performance: Processing your registration data and transaction data is necessary to deliver the platform services you have signed up for.
• Legitimate interests: Security monitoring, fraud prevention, platform analytics and responsible gaming monitoring are carried out in the legitimate interests of PKRSlots and its players.
• Consent: Marketing communications are sent only where you have given explicit consent. You can withdraw this consent at any time without affecting your account.
• Legal obligation: Identity verification, financial record retention and cooperation with fraud investigations are carried out where required by applicable rules and obligations.

06 Sharing Your Data

PKRSlots does not sell, rent or trade your personal information. We share data only in the following limited circumstances:

• Payment processors: We share the minimum necessary data with JazzCash, Easypaisa, Raast and banking partners to process your PKR transactions.
• Identity verification providers: Where a third-party KYC service is used to verify your documents, your submitted materials are shared with that provider solely for verification purposes.
• Game software providers: Our casino and sports betting games are powered by third-party providers. These providers may receive your anonymised player ID and session data for the purpose of delivering and auditing game results. They do not receive your identity or payment data.
• Analytics and technical services: We use tools to monitor platform performance and detect errors. These services process aggregated and anonymised data and are contractually restricted from using it for any other purpose.
• Fraud and security services: In cases of suspected fraud, we may share relevant account data with specialist fraud prevention services or financial institutions involved in a disputed transaction.
• Legal requirements: We will disclose personal data where required by law or in response to a valid legal request from an authority with jurisdiction to make such a request.

07 Payment Data

All deposits and withdrawals at PKRSlots are handled in PKR. When you make a payment via JazzCash, Easypaisa, Raast or bank transfer, the transaction is processed directly through that provider's secure system. PKRSlots receives a transaction confirmation reference and the amount — we do not store your full JazzCash PIN, Easypaisa passcode or bank login credentials.

For card payments, card data is processed by our payment gateway partner and is subject to their own security standards. PKRSlots retains only a masked card reference sufficient to identify the payment method for future withdrawal processing.

Transaction history — amounts, dates, methods and references — is retained on your account for record-keeping and dispute resolution purposes. You can view your transaction history in the account section of the platform.

08 Cookies & Tracking Technologies

PKRSlots uses the following types of cookies and similar technologies:

• Essential cookies: Required for the platform to function. These keep you logged in during your session, remember your language and currency preference (PKR), and maintain the integrity of your bet slip or game session. These cannot be disabled without affecting how the platform works.
• Analytics cookies: Help us understand how players navigate the platform — which pages are most visited, where sessions start and end, and which features are used most. Data is aggregated and does not identify individual players by name.
• Preference cookies: Remember your platform settings such as notification preferences, game display options and sports market selections.
• Security cookies: Used to detect and prevent unauthorised access, flag suspicious login activity and support multi-device session management.

You can manage or disable non-essential cookies through your browser settings. Please note that disabling certain cookies may affect your PKRSlots experience — for example, you may need to log in again on each visit or reset your preferences.

09 Data Retention

PKRSlots retains personal data for as long as your account is active and for a reasonable period thereafter to fulfil legal, financial and security obligations. Specific retention guidelines are as follows:

• Active account data: Retained throughout the life of your account and used to deliver platform services.
• Transaction records: Financial transaction data is retained for a minimum of five years from the date of the transaction for record-keeping purposes.
• Identity verification documents: Retained for a minimum of five years after account closure or the last transaction, whichever is later.
• Usage and session data: Retained for up to two years for responsible gaming monitoring and platform analytics purposes, then anonymised or deleted.
• Marketing consent records: Retained for the duration of your consent and for a reasonable period after withdrawal, to demonstrate compliance.

When data is no longer required, it is securely deleted or anonymised so that it can no longer be linked back to you as an individual.

10 Your Rights

As a PKRSlots player, you have the following rights with respect to your personal data. To exercise any of these rights, contact our support team via live chat or the email address shown in the footer.

Right to Access: You can request a copy of all personal data PKRSlots holds about you. We will respond within a reasonable timeframe and provide the data in a readable format.

Right to Rectification: If any data we hold about you is inaccurate or incomplete, you can ask us to correct it. Identity corrections may require supporting documentation.

Right to Erasure: You may request deletion of your personal data. We will honour this request where there is no legal or contractual obligation requiring us to retain the data. Note that transaction records may need to be retained for the minimum period described in Section 9.

Right to Withdraw Consent: Where processing is based on your consent — such as marketing emails — you can withdraw that consent at any time without affecting your account access or any transactions already processed.

11 Data Security

PKRSlots takes the security of your personal data seriously. We implement the following technical and organisational measures to protect your information:

• SSL/TLS encryption: All data exchanged between your device and the PKRSlots platform is encrypted in transit using industry-standard SSL/TLS protocols.
• Secure storage: Personal data and financial records are stored in access-controlled, encrypted databases. Access is restricted to authorised personnel on a need-to-know basis.
• Password protection: Account passwords are hashed using a strong one-way algorithm. PKRSlots staff cannot view your password in plain text.
• Fraud monitoring: Automated systems monitor login attempts, session behaviour and transaction patterns for signs of unauthorised access or account takeover attempts.
• Regular reviews: Our security practices are reviewed periodically to identify and address emerging risks.

While we take all reasonable steps to protect your data, no system is entirely immune from risk. You also play a role in keeping your account secure — use a strong, unique password for your PKRSlots account and never share your login credentials with anyone.

12 Children's Privacy

PKRSlots is strictly an adult platform. You must be at least 18 years old to register an account or use any part of the platform. We do not knowingly collect personal data from anyone under the age of 18.

If we become aware that an account has been registered by a person under 18, we will immediately close the account, void any transactions made from it and delete the associated personal data in accordance with this policy. If you believe a minor has registered at PKRSlots, please notify us via support so we can investigate and act promptly.

Parents and guardians are encouraged to use internet filtering tools to prevent minors from accessing online gaming platforms. Our Responsible Gaming page contains further guidance on keeping gaming safe and age-appropriate within the household.

13 Updates to This Policy

PKRSlots may update this Privacy Policy from time to time to reflect changes in how we operate, the services we offer or applicable requirements. When we make meaningful changes, registered players will be notified via the email address on their account or through an on-platform notification.

The updated policy will always be published on this page with a revised "last updated" date at the top. We encourage you to review this page periodically to stay informed about how we handle your data. Continued use of PKRSlots after an updated policy has been posted constitutes acceptance of the revised terms.

14 Contact Us

If you have any questions about this Privacy Policy, want to exercise your data rights, or have a concern about how your personal data has been handled, please contact our support team. We are available 24/7 via live chat on the PKRSlots platform.

You can also reach us by email — our contact address is displayed in the footer of this page. Please include your registered username and a brief description of your query or request so we can assist you as efficiently as possible.

For questions related to responsible gaming and account controls, please visit our Responsible Gaming page where you will find self-assessment tools, limit-setting options and self-exclusion information.